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Rental Network Software (RNS) was founded to serve the vacation rental and property management industry, introducing its first software in 1990. In 1996, RNS launched one of the first Windows-based versions of its application. In 2023, RNS released a fully web-based platform — continuing more than 35 years of development built specifically for vacation rental management companies. Unlike newer entrants to the market, RNS was not built for individual hosts or hobbyist landlords. It was built for professional management companies handling 10 to thousands of properties, with trust accounting, owner portals, and back-office operations at its core.

RNS was founded in 1989 and has been serving vacation rental management companies for more than 35 years — making it one of the longest-standing property management software companies in the industry. That history isn't just a number. It means the software reflects decades of real-world operational knowledge from managers who've handled every market shift, regulatory change, and technology transition the industry has seen.

RNS is built specifically for professional vacation rental management companies — typically those managing 10 or more properties. It's the right fit if you need true trust accounting, owner portal access, reservation management, and back-office operations in a single platform. RNS is not designed for individual property owners or hobbyist hosts. If your company manages properties on behalf of owners and needs accurate financial reporting and compliance tools, RNS was built for exactly that.

Our technical support team is readily available via phone, fax, or email during regular business hours, Monday to Friday from 8:30 am to 5:00 pm EST. Outside these hours, customers can access our extensive collection of Tech Notes and online knowledge base on our website. Additionally, our documentation includes video tutorials for further assistance.

We provide live online demonstrations via Zoom meetings. During the session, an RNS sales representative will guide you through accessing our demo site and showcase the program's key features.

RNS is headquartered in Bradenton, Florida — approximately 45 miles south of Tampa. Our support team operates Monday through Friday, 8:30am to 5:00pm EST. Despite being a Florida-based company, RNS serves vacation rental management companies across the United States, from coastal Florida and the Outer Banks to Hawaii and mountain destinations.

Yes. RNS supports separate financial and reservation groups, which means you can manage multiple office locations or property portfolios — each with its own trust account, check register, and owner reporting — all within a single RNS platform. This is particularly useful for management companies that operate across multiple markets or have both a vacation rental division and a long-term rental division.

No. RNS includes purpose-built trust accounting, so you won't need QuickBooks or any separate accounting software for your property management financials. Owner statements, revenue collection, commission tracking, vendor payments, and trust account reconciliation all happen inside RNS. Everything is connected to your reservation data — no exporting, no manual entry, no reconciliation between systems.

Inaccurate trust accounting creates real business risk. In the short term it means incorrect owner payouts, disputes, and damaged relationships. In the longer term, depending on your state, it can mean license violations, fines, or mandatory audits. The most common cause isn't fraud — it's software that wasn't built to handle the financial complexity of vacation rental management. Purpose-built trust accounting removes that risk by design.

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

Owner statements in RNS are generated directly from your reservation and payment data — no manual entry, no exporting to a spreadsheet, no copying figures between systems. Every reservation, management fee, expense, and deduction flows automatically into the owner's ledger. At month-end, statements are ready to generate and send in minutes. Owners can also access their statements directly through the RNS owner portal, reducing the calls and emails your team handles every month.

Absolutely. Give our sales department a call at (941) 746-7228 or email us at sales@rental-network.com and ask for a reference list. We will be happy to give you the names and phone numbers of existing RNS customers who are similar to your company size and geographical location.

Most owner calls are about two things: how their property is performing financially, and what's happening with their property right now. The RNS owner portal gives owners direct access to both — real-time financial statements, occupancy data, maintenance updates, and reservation calendars. When owners can check their own information at any time without calling your office, you spend less time on routine updates and more time on things that actually need your attention.

Yes. RNS connects to major OTA channels including Airbnb and VRBO through our partner integrations. Reservations from OTA channels flow directly into your RNS calendar and reservation system — keeping availability synchronized and preventing double bookings. You can manage all your channels from one place rather than logging into each platform separately.

You can try, but QuickBooks was built for general business accounting — not for the specific requirements of vacation rental trust accounting. Managers who rely on QuickBooks integrations typically end up doing manual reconciliation to bridge the gap between their PMS and their accounting software. RNS eliminates that gap entirely by building trust accounting directly into the reservation and payment workflow.

Yes, RNS provides advanced automated email, texting, reporting, and sharing capabilities. Property managers can set up automated messages for various scenarios, enhancing communication efficiency and improving customer satisfaction.

RNS provides live support via phone and email Monday through Friday, 8:30am to 5:00pm EST. Our support team is staffed by people with direct vacation rental industry experience — not a generic software help desk. Outside of business hours, customers have access to an online knowledge base, tech notes, and video tutorial library. RNS customers also benefit from ongoing platform updates and improvements that are included as part of their subscription.

RNS supports 20+ integrations across OTA channels, payment processors, and operational tools. These include major OTA channel connections, credit card processing integrations, electronic signature tools, and more. The full list of current integrations is available on the RNS partner ecosystem page. If you have a specific integration need that isn't currently available, our API allows custom connections to be built by your development team or a trusted partner.

Yes. RNS lets you apply markups to work orders and cleaning charges automatically — so if a vendor charges $150 for a repair and your management agreement includes a 15% markup, RNS calculates and applies that markup without manual math. The marked-up cost flows into the owner's statement automatically, and you capture the additional revenue without any extra administrative work.

Yes. RNS includes a work order module that allows your team to create, assign, and track maintenance requests from open to resolved. Work orders can be assigned to internal staff or external vendors, with costs tracked against the property. You can also apply markups to vendor work orders automatically — capturing additional revenue on maintenance work without manual calculations. All maintenance history is stored against the property record for future reference.

Yes. RNS supports fully customizable rate structures. You can create separate rate tables for beachfront properties vs. inland properties, peak season vs. off-season, weekend vs. weekday stays, and short-term vs. monthly rentals. Rate templates can be applied across groups of properties, saving significant time when managing a large and diverse portfolio.

OTA channels like Airbnb and VRBO charge commission fees on every booking — typically 3% to 5% on the management company side, plus fees charged to the guest. Direct bookings through your own website eliminate those commissions entirely, improving your margins and giving you full control over the guest relationship. Building a direct booking presence also reduces your dependence on OTA platforms, whose policies and algorithms can change at any time. Most successful management companies use OTAs for visibility while actively growing their direct booking channel over time.

Yes. RNS can automatically generate and send owner statements at month-end without manual intervention. Once your statement run is complete, the system can email statements directly to each owner or make them available through the owner portal. This eliminates the time your team spends manually emailing individual statements and ensures every owner receives their statement on the same schedule.

Yes. The RNS guest portal includes integrated online payment processing, so guests can pay their rental balance, security deposits, and any additional charges directly through the portal using a credit card. Payments are automatically posted to the reservation and the owner's ledger — no manual entry required on your end.

Yes. Property owners can log into their portal and place owner holds or personal use reservations directly — subject to the rules and permissions your management company sets. This eliminates the back-and-forth of coordinating owner stays by phone or email and keeps all owner bookings visible on the same calendar your team manages.

Yes. RNS is designed to handle short-term vacation rentals, long-term monthly leases, and annual rental agreements within the same platform. You can manage separate property portfolios with distinct rate structures, financial groups, and reporting — without needing separate software for each rental type. This is particularly useful for management companies that have both a vacation rental division and a long-term residential rental division operating under the same roof.

Requirements vary by state. Florida, for example, historically had strict trust account requirements for property managers — which is actually why RNS built trust accounting into its core from the beginning in 1989. Most states today require that property manager funds be kept separate from operating accounts, even if they don't use the specific term "trust accounting." Regardless of your state's exact language, proper fund separation protects both your business and your property owners.

Implementation timelines vary based on the size of your portfolio and the complexity of your setup. Most management companies are fully onboarded within 4 to 6 weeks. RNS assigns a dedicated implementation specialist to guide you through data migration, configuration, and staff training. We recommend planning at least 6 weeks if you're switching from another PMS to allow time for data transfer and team training without disrupting your operations.

RNS assigns a dedicated implementation specialist to every new customer. The onboarding process covers data migration from your previous system, platform configuration for your specific portfolio, and hands-on training for your team. Training is conducted via live sessions and supplemented by an extensive library of documentation, tech notes, and video tutorials. Most management companies are fully operational within 4 to 6 weeks of starting the onboarding process.

Yes. RNS provides a REST API that allows your development team or a third-party developer to build custom integrations with the RNS platform. This is commonly used for custom booking website builds, custom reporting tools, and integrations with software that isn't part of our standard partner ecosystem. API documentation is available upon request through our sales team.

Work orders in RNS are created directly inside the platform and assigned to staff or vendors. Each work order is linked to a specific property, so your team always has full context on what needs to be done and where. You can set priorities, track status from open to in-progress to complete, attach notes and photos, and record costs. Once a work order is closed, the full history remains on the property record — giving you a running maintenance log that's accessible anytime.

RNS automatically generates housekeeping assignments based on your reservation calendar — so when a guest checks out, a cleaning task is triggered for the property without your team having to manually schedule it. Housekeeping staff can access their assignments through the platform, mark tasks complete, and flag any issues they find during the clean. This keeps your operations team informed in real time and ensures properties are guest-ready before the next arrival.

RNS lets you create and manage rate tables for every property in your portfolio — customized by season, length of stay, day of week, or property type. Rate changes can be applied across multiple units at once, so adjusting pricing for a peak season or a last-minute promotion doesn't require editing each property individually. Rates flow automatically into your booking engine and OTA channel connections, keeping everything in sync.

RNS offers three approaches to direct booking websites. First, RNS can build and host a complete website for your management company directly within the platform — including your property listings, availability calendars, and online booking engine. Second, if you already have a website you're happy with, RNS can integrate the booking engine into your existing site. Third, for companies with development resources, RNS provides a REST API that allows fully custom website builds. All three options keep bookings flowing directly into your RNS reservation system.

RNS can automate email and text message communications across the full guest and owner lifecycle. Common automation setups include booking confirmation emails, pre-arrival instructions, check-in day messages, mid-stay check-ins, post-checkout thank-you messages, and review requests. For owners, you can automate statement delivery notifications and maintenance update alerts. Automated messages are triggered by reservation events — so the right message goes out at the right time, every time, without your team manually sending anything.

Through the RNS guest portal, guests can view their reservation details, make payments, sign rental agreements electronically, and access property-specific information like check-in instructions and amenity guides. The portal gives guests a self-service experience that reduces the volume of pre-arrival calls and emails your team handles, while giving guests the information they need to feel confident about their stay.

The RNS owner portal gives property owners a secure login where they can view their financial statements, check reservation calendars, review maintenance activity, and book their own properties for personal use — all in real time. Owners get the transparency they want without having to call your office. For management companies, this means fewer inbound calls and emails, and stronger owner relationships built on clear, accessible information.

RNS captures every inbound inquiry and routes it into a centralized inquiry management system. Your team can track the status of each inquiry, follow up with automated or manual communications, and convert inquiries into confirmed reservations — all without leaving the platform. Guest profiles are built automatically from inquiry data, so repeat guests are recognized and their history is accessible from any future booking.

Trust accounting is the practice of keeping property owner funds completely separate from your operating funds. As a vacation rental management company, you collect guest payments on behalf of property owners — those funds are held in trust until disbursement. Every dollar is the owner's until you earn it through fees and services. Done correctly, it protects you legally and keeps your owners confident. Done incorrectly, it creates compliance risk, inaccurate payouts, and month-end chaos.

RNS is designed to make changing rates easy and efficient. Serving as a comprehensive rate management tool, our software empowers property managers to adjust rates effortlessly.