Privacy Policy

We understand that you, the Property Management Company (PM) care about how your owner, guest and company information is used. The RNS Privacy Notice describes what and how information is collected and distributed through the RNS program, and websites and passed to ancillary service companies.

Using RNS and its services constitutes consent to the practices described in this Privacy Notice.

This notice provides information on the following:

• Personal information collected and stored about owners
• Personal information collected and stored about guests
• Cookies on websites
• Sharing of information
• Security of information
• Advertising

Personal information collected and stored about owners.

The RNS program allows the PM to input and store common information about owners, including, but not limited to; name, address, phone numbers, rental income and rental expense information, and Social Security numbers. The Social Security numbers are encrypted, protected and used only for creating IRS form1099s. Access to Social Security numbers is only granted to the system administrator. Credit card information is gathered over secure SSL encryption and passed directly to the processor. RNS does not store credit card information and uses tokenization to identify the credit card when making payment requests.

Personal information collected and stored about guests.

The RNS program allows the PM to input and store common information about guests, including, but not limited to;name, address and phone numbers.  The RNSweb pages and Application Program Interface (API) also gather the same information provided directly by the web page user.  Credit card information is gathered oversecure SSL encryption and passed directly to the processor.  RNS does not store credit card information and uses tokenization to identify the credit card when making payment requests.

Cookies on websites

Cookies are used in the RNS webpages to retain session information only as the web pages are used.  This session data connects the pageinformation while moving through the website. No personal information or IP tracking is used or stored.

Sharing of information

RNS does not share any information contained in the RNS program. The Application Program Interface (API) can provide certain informationabout the PM, its owners and its guests to ancillary services.  RNS will, from time to time access the PM’s data for the purpose of testing, providing help or assistance to the PM forquestions with transactions, or other issues. PM acknowledges that RNS may elect or be required to transmit such information to third parties in order tofacilitate provision of RNS services. RNS will take all reasonable steps to ensure that data from PM is only used for its intended purpose, but PMunderstands that third-party service providers may utilize different dataretention policies, and RNS is not responsible for how third-parties may disseminate PM data.

Security of information

RNS servers are maintained in a Tier 3 rated facility to assure an average availability of 99.982% as set forth in standards set by theGlobal Data Center Authority Uptime Institute.

• Fail-over N+1 and backup systems are used and required in Tier 3 facilities.
• Access by authorized personnel is achieved through 3 separately managed security access points.
• Firewalls are implemented to lockdown ports and services with advanced services to prevent intrusions, port scans, viruses, etc.
• Public web traffic is segmented into networking subnets which isolates core services.
• Sensitive data is encrypted in databases.
• No credit card data is stored.  A tokenized method is used with the processor.
• User passwords are prompted for change every 40 days via Active Directory.
• Applications require username and password access and require changes every 40 days.
• Annual 3^rd party port scans are performed on the application hosted environment.^‍‍
• SSL/TLS compliance for all services are verified annually.

Advertising

RNS does not use the PM’s information for any form of advertising without their written consent.